Category

Education

Courageous Conversations for Senior Leaders in Schools

By | Coaching and Mentoring, Education, Leadership Toolbox

Difficult conversations, challenging conversations, courageous conversations

We all have to have them at work (and sometimes at home!), and it must be one of the most common themes that raises its head in my leadership coaching sessions.

I’ve been back to school, (well working in schools) and goodness have I been learning a lot recently. As well as being a coaching topic of conversation, I run workshops on courageous conversations, and not only am I discovering the true meaning of coaching, (in another article you’ll find me talking about ‘how to coach through sharing’) but I am seeing more examples of tough conversations and more ways to handle them.

I will give you some tips on how to have your courageous conversations, but first it might be more help to highlight ways in which you can  discover how to plan them for yourselves.  After all, it is you who will be in the room, not me!

There are any number of resources on how to have difficult conversations and over the past 18 months I seem to have been doing a lot of reading (as well as listening!) around the subject, so I will be distilling some of the points which seem to shine through most often.

We worry about conflict

Not all conflict is bad.  It’s just that the word itself has negative connotations.  Consider ‘challenge’, or ‘competition’ or ‘different perspectives’.  Quite often what we see at first to be conflict can actually be questioning, challenging or re-framing.

Let’s face it, healthy challenge broadens the mind and promotes new understandings and perspectives.  It keeps us all awake to new or alternative views, different ideas or alternative beliefs and values.  In our communities, this social element is crucial and whilst we don’t have to agree with opposing views, if we avoid being judgmental then things can immediately start to ease up: once we start to understand someone else’s view we can start to walk in their shoes.

Think about sport perhaps?  Living in Wales we see the fierce competition and battles of words every Six Nations when the Welsh/English match comes up.  The strength of feeling is almost tangible, but it is sport and the effect of disagreements is limited.  Everyone (pretty much) moves on. (And then we have the same next time!) The competition is healthy and stimulating.

Oh, and just a thought; if you never need to have a ‘difficult’ conversation, if you never have any opposing views, then it is worth asking yourself if you are looking straight past it and giving it a wide berth.  (You won’t be the first person to do this!)

What sort of conversation is it?

So, having taken some of the sting out of the idea of conflict or disagreement, it’s worth stepping back and thinking about what kind of ‘difficult’ conversation it needs to be.  There is merit in picking your battles, nobody likes a nit-picker.  Look for the things which really matter.

Let’s start with the toughest:  these are issues which are around serious misconduct, behaviour  or ongoing performance issues.  They may have already escalated to include HR and could have implications for long term employment.  Someone has to have these conversations, but – apart from gross misconduct – they should have been picked up and managed over a period of time.

Next in line are the issues that affect the day to day: in schools it might be a failure to create an effective learning environment, marking books or drifting away from the curriculum.

The least tricky might be about dealing with lateness, forgetfulness or a change in someone’s way of working.

A small aside here; performance reviews and appraisals are not the place for dealing with these problems.  Remember a golden rule – no shocks or surprises in appraisals. They are there to develop good performance and although they need to allow for review of past work, having a ‘difficult conversation’ within that forum is going to damage chances of a positive meeting to look to the future.

Doorstepping and corridor conversations

Let’s be clear: if you need to deal with something that is going wrong it needs to be given the time, consideration and respect that it warrants.  Creating a formal meeting means that you and the other individual can focus on what needs to be discussed. Imagine a box and put the conversation into it, take it somewhere safe to open it where you can both explore the contents in a safe space.  As you take the issues out of the box in that space you can look at them carefully and without interruption.  They will show their importance much better than a quick, ‘..oh, by the way….’

Tips

The great thing is that these are not my tips, they are not taken from a book, they are not generic rules. They are taken from Senior Leaders in Education who worked closely together and attended our workshop.  I love this and it is what really got me to thinking about how effective coaching comes from sharing.  Certainly, there will not be any great surprises in these top tips if you are used to having difficult conversations, but the wonderful thing about these in particular is that they are drawn up by the very people who will be using them, so they can be taken back to the real world in a ready to use form.

  • Plan what you are going to say. (Practice aloud, talk to the dog, go through it with a colleague – like role play).
  • Be empathetic rather than sympathetic (Don’t ‘collude’, but do build rapport).
  • Listen between the lines (Interpret, listen actively).
  • Allow the other person time to talk (let them think, LISTEN to their solutions, allow yourself time to think, hold the silence!).
  • Have a detailed and objective understanding of the issue. HAVE CLEAR EXPECTATIONS (outcome, tone of conversation, what can be achieved in one conversation)
  • Be clear from the very start of the conversation.
  • Be precise, be clear, be specific, be concise, use careful questioning
  • Stick to the message.
  • Be open-minded and non-judgmental (Listen to their views but be clear on the required outcome).
  • Consider how you use ‘we’, ‘I’, ‘you’. (We are a team, I will help you, you need to do this, we all want the same outcome – for the children ultimately).
  • Gain commitment and check understanding (Set deadlines, review times).
  • Work with the whole team for a solution (Don’t take it all on yourself).
  • Bounce things back, keep the ball in their court. They need to think of solutions, take responsibility)
  • Remember, you can do this.  YOU’VE GOT THIS!!

Finally…

There is no quick way to learn how to have these courageous conversations – I could run an entire programme on the different elements that come into consideration.  I’m not sure that they get any easier with experience, but what I am pretty certain about is that – with practice and experience) we can get braver about having them.

Developing leaders in Education: Why Coaching?

By | Coaching and Mentoring, Education, Leadership Toolbox, Personal Development

Overview

This article introduces us to the reasons why coaching can be a very successful intervention in supporting leaders and aspiring leaders on their leadership journey.  This particular offering is based around resilience, (tested greatly 2020-21), but could equally well focus on other leadership and personal development themes.  It includes face to face coaching with the option of virtual sessions and can be monitored using a mental toughness questionnaire at the outset and close to demonstrate areas of change.

THE PROGRAMME

The aims for the programme and coaching practice

The programme is designed to deliver specialist educational leadership coaching based around organisational leadership with a focus on strategy; delivery and accountability; people management; workload consideration and accountability; long-term development and divergent thinking to meet the needs of the future educational landscape (sustainability) and financial and partnership working for more effective leadership.

The coaches involved are experienced professional coaches who have worked for many years in education and who bring an objective perspective to their coaching in this particular environment.

The coaching programme offers a supportive framework for the team as well as individuals and is based around real-world challenges which ensures that the conversations have a practical impact on leadership capability in the setting of each individual’s role.

The coaching meetings always have an agenda driven by the participant, with the coach offering a facilitated conversation which allows the coachee to explore their own ideas and derive their own solutions with guidance as necessary.

In the context of educational organisations the expectation of coaching is often centred around mentoring from an experienced school leader who provides support through specific guidance and help, but with an encouragement to the coachee to explore and extend knowledge themselves.  As such, this falls between ‘pure’ mentoring and ‘pure or facilitative’ coaching. Coaching in other contexts – such as this programme – is more wide ranging, allowing the coachee to drive the conversations. A facilitative coach helps the client to develop the ability to grow knowledge and confidence through reflection and understanding of themselves which encourages deeper learning and a longer-lasting benefit.

Why coaching rather than formal training?

NPQs, tailored support programmes and other leadership development within Education have long used coaching to support the development of leadership skills introduced through formal training courses.

Coaching is accepted as the best long-term driver of change. As far back as the turn of the 20th Century, John Dewey (in his ‘Pedagogical Creed’) recognised that learning by doing was a powerful method for education. Both problem-based learning and project-based learning have elements that are relevant to coaching today, highlighting how we can learn in a practical, real-world environment and develop skills which will be valuable for long-term self-development and efficacy. This approach to learning helps us to develop flexible knowledge, effective problem-solving skills, self-directed learning skills, effective collaboration and intrinsic motivation.

Coaching facilitates the link between what is happening and how we can develop our skills to achieve goals not only now, but in future.

Research from Leeds Beckett University in January 2020 describes how coaching helps to build leadership capacity.*  This is a key report and highlights some important features which coaching addresses, including the ability to build resilience whist maintaining well-being. The reciprocal nature of the coaching relationship helps individuals to feel supported, build confidence and to deal more easily with the pressures of their role. The space away from daily work and time for them to reflect effectively with an impartial sounding board (as opposed to advisor or peer) provides an opportunity to ‘stand on the balcony’ and take a good look at what is happening in their school.

*Report authors: Professor Rachel Lofthouse & Ruth Whiteside CollectivED at Leeds Beckett University. (Published by Leeds Beckett University, January 2020). https://www.integritycoaching.co.uk/wp-content/uploads/Sustaining-a-Vital-Profession-Final-Report.pdf

MENTAL TOUGHNESS AND MEASURING IMPACT

Benchmarking and measuring success

As a relatively new concept in leadership development contexts, there is a fairly small amount of information on monitoring success.  Coaching, by definition, is intangible and it can be difficult to demonstrate clear change which is attributable to coaching.  Businesses use ‘Return on Capital Employed’ (ROCE) which can show hard indicators like spend related to profit, but in recent years psychologists and leaders have brought in the idea of using cultural, social or human capital as measures for the more intangible interventions in organisations.  More recently we have become aware of the importance of emotional intelligence and the clear link here to emotional capital provides us with the means to look more objectively at the effect that coaching is having.

For this programme we benchmark Mental Toughness (resilience) by using a well- researched psychometric – MTQ Plus – and comparing results at the start of the programme with those seen at the close.

Emotional Capital and Mental Toughness

Daniel Goleman, a leading thinker on emotional intelligence, is a psychologist whose book ‘Emotional Intelligence: Why it can Matter More than IQ’, brings this theme to the mainstream.

He describes five attributes of emotional intelligence which include:

– self-awareness (recognising our own emotions and their effects)

– self-regulation (emotional control, adaptation)

– social skill (interpersonal relationships)

– empathy (understanding others and decision-making)

– self-motivation (drive and enthusiasm)

These attributes relate very closely to the work on mental toughness and resilience that we are using as a framework for this coaching programme. In particular, the links to life and emotional control and to self-confidence (esteem) are clear.

The MTQ Plus questionnaire focusses on these themes (see section on MTQ Plus) and therefore help us to develop a relevant benchmark and exit point to see how the team develops over the period of the coaching programme.

Whilst it would be rewarding to think that any change is down to coaching, we need to take a realistic view and weave this in with the external factors which are particularly potent this year, (2020/21).  In particular we need to consider:

  • The shock of the pandemic
  • The loss of school-year milestones
  • The requirement to change all practices quickly
  • The use of technology
  • Individual flexibility and role changes
  • Managing the unknown
  • Planning for the unknown
  • Loss of local control

The coaching conversations focus on day to day challenges, but each coachee creates specific actions or elements of learning from each session and identifies how that will move into real impact for their work and therefore for the children in the school.

Summary

Coaching as a development tool is focussed on individual needs (bespoke), facilitative (develops an ability to self-motivate and improve accountability), and it encourages reflection.  It also provides a ‘safe space’ in a busy and fast-changing environment, allowing individuals to stand back and take a more objective and strategic view of their working world.

Learning in the Time of Covid-19 (how we can distil the great things we’ve done since March)

By | Coaching and Mentoring, Education, Leadership Toolbox, Personal Development

Not another leadership lecture

Against a backdrop of constant change, deep uncertainty and a fair dose of fear, we have all had to adapt like never before.  I’m not here to preach; but I want to celebrate amazing creativity, innovation, determination and a group of people who have taken on new roles, people who have come together as teams and who have discovered things that they didn’t know they could do.

As a coach – most often in a leadership environment – I am working with individuals who are on a ‘leadership journey’.  This means that references to classic leadership tools, guru’s statements and all the well-known instructions for success are familiar.  We all have to learn, but there is little doubt that reflective and experiential learning is the most powerful way to embed our knowledge for effective future action.

What I have seen recently in my coaching conversations is powerful.

This is culture

“This is how we do things around here”.

Sound familiar? Just Google Culture or Organisational Culture Change and you can soon be overwhelmed.  I’m going to hazard a guess that in the next six months or so we will be even more awash with solutions and ways of bringing about swift culture change.  I’m also going to suggest that in six months time the bandwagon will not be seen for dust.  Don’t get me wrong, the essence of culture change will be similar: 1. look at what you have; 2. Look at what you want; 3. Design something new; 4. Share it with everyone (at which point I am, I confess, rolling my eyes as this needs to be number ONE); 5. Check the new is in line with values and visions and what you really want; 6. Implement and keep under review. So, maybe not so different.  But just read on to see how people in education are living and succeeding at change.

What WILL be different is the speed at which it can happen.

I found a nice piece in Forbes (https://www.forbes.com/sites/davidrock/2019/05/24/fastest-way-to-change-culture/#734ecf243d50, Thank you David Rock) where there is a suggestion that almost all organisations are thinking about a change in culture, but worryingly less than 20% of employees think they are up for it.  Dr Rock talks about a model PHS – Priorities, Habits, Systems, which has been tried and tested and which he believes can effect a real difference in nine months.

Nine?  We have just had three and a bit and look where we are now!!

So what happened?

What has just happened?!

What has just happened is that we have been forced to rethink our priorities, change our habits and use new systems in order to get work done.

Let’s think about this in the context of education, as this is where almost all my coaching conversations have been in the last three months.  I’m working with Senior leaders – Executive Heads, Head Teachers, Deputies and Section leads across academy trusts.  They have been busy, really busy since lockdown, and although many of them are tired, I am not seeing the same overwhelming exhaustion that many have near the end of term or a school year. This is about how they have had to juggle an array of different things.

Suddenly their staffing was diminished, with people shielding or self-isolating. Suddenly, the role looked more like child-care than education as they allowed other key workers to do their jobs. Suddenly they lost face to face contact, not just with colleagues, but importantly with the children.  This wasn’t just about the children’s learning, it was about their well-being. Suddenly, the communication with parents changed. Suddenly the way that lessons and learning were delivered had to change. And this meant that the feedback to children had to change.

Did our wonderful teachers give up? Did they down tools? Oh no. There was no choice, change was upon us all.

Priorities

If I had to construct a word cloud around education, I think that ‘Ofsted’, ‘Data’, ‘SATs’ would loom large. We have to be able to see how a school is faring because our next generations deserve to head into the world with the best chances we can give them, but the line between measuring what is done and doing what needs to be done gets shaky.

All of a sudden the priorities changed.  It wasn’t about what Ofsted were going to say, it was about how the children were going to get the education they needed and how vulnerable families would be supported through education.

All at once, people’s roles changed, they were geographically separated and we immediately lost a common communication method.  The ‘quick question’, the ‘door-stepping’ in the corridor, the ‘tea-room’ conversations: gone at a swipe.

Virtual meetings changed all this.  Availability changed, planning changed (and, as an aside, aren’t we all much better at writing shopping lists now?), focus changed.

So what actually happened to our priorities? Working from home has provided some interesting insights as well as challenges. The reduced interruptions have meant clearer thought pathways, the ability to see more of the family (no commute time and short breaks stroking the dog or hanging out washing maybe?) have highlighted family life.  Has the work still got done? Yes, albeit different work.  People are telling me that they have identified (tangibly) the priorities that really matter. Dr Rock called them ‘sticky’ (I like this, it describes them completely).  Because the individuals have identified new priorities for themselves they will be memorable and have shown themselves to be feasible (certainly at present).

Priorities have shifted from the day to day, from the data and measurement of what is being done, to actually making the schools safe places for key worker children and to providing home-learning for others.

Many schools have been providing food parcels and support in their communities and have been getting to know and understand them better.  Communication with parents has been different, (phone, not ‘at the school gate’), but focussed on the families.

Habits

Habits or ways of working become comfortable, ingrained and easy to continue – which is why change is tough.  It takes effort and it can also be worrying. Psychologists will tell us that the best way to change a habit is to do something we haven’t done before.  This feels uncomfortable so our default is often to stay the same.  In his book ‘Rip it Up’, Richard Wiseman asks us to rip pages from the book as we work through it.  He was spot on when he predicted that I was saying ‘noooooo’.  Who tears up a book? This is it in a nutshell, even if something is harmless, it can feel very un-nerving to do it if it is out of our normal sphere of action.

And what’s happened in this pandemic?

Habits have had to change, overnight.  Completely. All those little communications, the way we plan (no certainty these days!), the way that feedback goes to children on their work, (the way that marking disappeared?), the way we would commute, work late, separate home and work.  We’ve all had to embrace technology.  Online lessons, online meetings, shared documents, meetings at unusual times.  Not all of these things are advantageous, but we’ve seen seismic shifts in habit.

On the whole, the people I have been coaching have worked right through, many with no Easter holiday or half term and although exams are not going to be missed in some ways there are some serious milestones which have disappeared.  The importance of these was raised by one Head Teacher and reminds me of how important these things are. It is easy enough to lose track of which day it is when routine disappears and even that feels strange.  It is uncomfortable and a sign that we need some kind of stability in our lives.

Systems

Systems help us to achieve things and allow us to work from a framework or with new infrastructure.

How many of us really wanted to have so many virtual meetings?  Why didn’t we do it before? Why was it that we didn’t set up that shared document system to speed up reviewing? Why did we always assume that meetings had to be at certain times? That feedback had to be done in a certain way? That communication, if not face to face, could be left?

Systems have had to change too, in order to accommodate the new ways of working and our shifting priorities.

How has this all made a difference to schools?

Again, from the Priorities/Habits/Systems model, we hear that experience of insights to new culture will engender strong motivation.  All change leaders urge us to talk about it all the time – and who hasn’t recently? We are told that to reach our goals and achieve the ambition for our organisation, we have to have a shared vision.  Never has this been seen more practically than now. We have to LIVE our culture. LIVE our priorities.

I’m not telling you this as a leadership coach, this is what senior leaders in education have been saying to me.

“We (the team) are working so well together.  The cohesion and collaboration is really good”

“Phoning the parents has been great, we’ve started to understand each other so much better”

“We all know what we are aiming for”

“Everyone has been so flexible.  We have different roles, but we are still getting everything done”

“I know that I really need to see my own children in the evenings”

“We are finding ways to give feedback to the children”

“I’m loving the ‘child-care element’, but I’m looking forward to really teaching again and seeing all the children”

“People are less overwhelmed and they are willing to get stuck in”

There are stories of teachers and LSAs coming in to redecorate, to build outdoor class-rooms, to develop things for the children’s return, there is a sense of achievement, success in challenging times, creativity and innovation.  There is lots of kindness, there is trust and delegation because people are working remotely.

And in future?

The reason that I believe we can make lasting change is that this has all been tangible, it has been experiential and although the change itself was outside our control, we have all made our own changes so that we could get on with what we do.  Our Senior leaders in education have been showing all the things that leadership gurus tell us we need for good leadership and effective organisations. They have been living their visions, defining their values, understanding their priorities and learning how to communicate effectively.

Finally, I want to say a huge thank you to all of the people I have coached in the last few months, and from whom I have taken inspiration, because they have all demonstrated all the important qualities and behaviours that we are going to need for the next phase. They have learned and reflected and this is what can help us to bottle this all up into the Positive Vibes bottle and carry it on into next year.

I take my hat off to you all.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Redefining ‘Coaching’

By | Coaching and Mentoring, Education, Leadership Toolbox, Personal Development

Do you think of any of these if I say ‘coach’?

Understanding different perspectives
Most people have a clear idea of what a coach is, maybe even what a coach does. The difficulty is matching it with what we, as coaches think we are, and with what we actually do.  OK, so my pictures are a slightly extreme set of examples, but I have been wondering if it’s about time for a total re-brand.  The idea of ‘coach’ seems to be so ingrained in people’s minds, that it proves tricky to get people to fully understand what coaching is and what it can do for them.  What keeps me going, standing on my soapbox, is that people who have had (high quality) coaching are generally sold on the idea.  It’s just those who havent experienced it that we struggle to convince.

In some ways the challenge that needs unravelling is all about detail, semantics even, and being rather pedantic in our own use of the term.  I spent many hours discussing and writing assignments for my coaching qualifications on the subject of coaching versus mentoring. I’ve had similar conversations with my sporting colleagues – they used to be ‘instructors’, then ‘trainers’, and now… ‘coaches’.  The real problem is that people – and often our potential clients -no longer know what to expect.

Should we define coaching?

Maybe it is pointless to get hung up on the niceties of the language, because the key thing is to be able to communicate with people around us in a language that is meaningful to them.  If any of you have done battle with research papers and ended up almost screaming for clear, plain English, you might know what I mean.  Another common frustration might be the use of jargon (and most professions have it), which isn’t helpful when relaying information to a lay audience: it needs to be readable.  I have a friend who is a great research scholar, but she spends a significant amount of time re-writing her work for blogs so that they are accessible to people outside academe.  It isn’t dumbing down, it isn’t damaging our language, it is about communicating appropriately for our audience. So, for these reasons, we need to know what our potential clients think coaching is, rather than insisting on what we believe it to be.

Selling the idea

It really isn’t new – we need to provide what our clients need (if we can’t then they need signposting elsewhere).  Marketing our services isn’t about what we can do, it is about matching what our clients want with the strengths, skills or experience that we have.  If we turn the marketing equation around like this, it immediately makes more sense to look at the possible outcomes of coaching, rather than offering ‘coaching’.  Working in this direction also means that listening to what our clients want becomes central to the conversation and the plan.  It sounds obvious, but these basic tenets of business so often get lost in the moment.

So, what might coaching be?

I had a eureka moment last Spring whilst working with senior leaders in schools.  In education, there are clear set-ups for coaching which are roles that are supportive, informative, guiding and training.  In some words, then, closer to mentoring in my book.  This means that, mostly, if you are taking to educators about coaching, they will have this idea.  If you talk to someone in the caring professions, they may well jump to the other end of the continuum and start by imagining counselling (and that really isn’t coaching).

One day the Head Teacher was talking about a ‘coaching’ session that she had attended which had really got her thinking becasue it was novel. Her coach had used some great tools and practical exercises to create analogies for where she was and where her team were, what the barriers were and where they wanted to get to.  It was a new approach and challenged her view of coaching.  It helped clarify the terms for me, highlighting how differently people view coaching.

Describing coaching

In truth, coaching is made up of myriad elements and it is this that probably makes it so difficult to describe accurately. We might look at the way that a coach reaches their objectives, very often they’ll describe themselves through the tools that they use,  for example’I’m an NLP practitioner’, or, ‘I’m a mindfulness coach’. Alternatively they might look at the specific challenges that they’re going to address, ‘I’m a career coach’, ‘I’m a transition coach’, ‘I’m a performance coach’.

I’m making no value judgement here, but here is the question: how can we separate all these elements when home, health, career, lifestyle are all entwined in each of us? How can we know that a particular coaching tool will be a panacea?  Don’t we need to understand exactly what each of our coaches will need?

 

Getting ‘STUFF’ done

By | Education, Leadership Toolbox

There are a few recurring themes when I’m coaching people.  One of those is about ‘Time Management’.  We could get into discussions on the practicalities (lists, urgent vs important).  We could argue that time is not something that can be actively managed – it has to be about what we do within the confines of that dimension. We could get into philosophical conversations about the meaning of life, work and ultimate purpose.  Lets leave all that for another day.

I have been reading a neat little book by Andy Buck about leadership in education and he made mention of this video.  It’s only about 5 minutes, (so it is a good investment in time, and allows us one last shot at procrastinating!)

Enjoy it…

SPACE – Definitely not the final frontier for learning

By | Coaching and Mentoring, Education, Leadership Toolbox, Personal Development

Space – (Definitely NOT the final frontier for learning!)

 

Yesterday I attended an interesting conference on Critical Leadership.  In just a short space of time we touched on many topics which challenge us as leaders.  One of the themes centred on how we keep formal learning going in our day-to-day jobs once we return from the buzz of workshops.  This is a topic very close to my heart.

Four points stick in my mind as crucial for continued learning:

–        We need to open spaces for conversation

–        We need to listen and empower

–        We need to foster constant curiosity

–        We need to enable conversations

If I could have created a word cloud from the speakers yesterday morning, I think that SPACE would have featured in the centre in huge letters.  It’s something that we just don’t really have in our busy lives, busy jobs and busy careers.  Yet how can we see what is happening if we don’t make a space to understand what is around us?  How can we start to get these four points into action if we don’t have ‘space’?

Another phrase which would have being pretty obvious in the word cloud would have been CRITICAL FRIEND. (And underneath that I would have posted ‘constructive challenge).

This is all great metaphorical chat, but what do I mean in practical terms?  OK, please stay with me on this…..

Creating a SPACE, means we can give valuable time to reflection.

Reflection is an increasingly well accepted and understood ‘tool’ for deep learning. Taking the time to really think about our experiences means that we can gain new and useful perspectives.  When we reflect, we can create some structure for our thought processes, use positive questioning to get deeper understanding and see the small but powerful changes that accumulate to lead to our success.

How often do you get to the end of a working day and feel that you have achieved nothing?  I think most of us have been there at some time, but even on those days, if you took just ten minutes out (sitting in the car before you drive home, walking the dog, cleaning the goldfish bowl – whatever…..) and identified the smallest thing, the tiniest positive achievement for the day, I am sure there would be something.  It might not be something that you would see as directly relevant to your role, but think again.  When you showed someone a quick move on the computer (that you do without even thinking about it) – that could have a lasting benefit.  When you made that difficult call, but still didn’t reach the right person – at least you have started climbing that fearsome rockface.  When you answered the door for someone, even if they should have done it, it gave you a moment to let the blood back into your legs after sitting for hours at the computer.  If you set up the template for a new spreadsheet, but didn’t enter any data – well, it’s one thing less for tomorrow.  In those mundane examples we’ve covered well-being, support and encouragement shared learning, and action just for a start!  Don’t dismiss the small stuff, it just might be valuable.

So, when I sit down with you as your coach (for want of a better label!), we create SPACE.

First we set some ground rules.  One of these is that we recognise that this time is your time to do with as you choose.  It will not be interrupted, cancelled, driven by me, scripted, or disrespected. It is golden time, a rare oasis away from hustle and bustle. I will guide our conversation and challenge your thinking when necessary. I will hold you to account for your planned actions but most important of all, I will be facilitating your reflection and helping you to embed esoteric learning into practical actions and tools.

Go on – find your SPACE.